Frequently Asked Questions
1: How can I place an order? Visit our product pages through the navigation menu, select your desired quantity, and click "Add to cart." You'll be taken to your shopping cart. Click "Checkout" and follow the steps provided to complete your order.
2: How do I track my order? Enter the tracking number provided on our track and trace page. It may take 1-3 business days to update the status after receiving your tracking number. If you haven't received a tracking number, please contact us at hello@hykesbarefoot.com, and we'll promptly provide you with the details.
3: I entered the wrong delivery address. Can I change it? Please email us at hello@hykesbarefoot.com as soon as possible. If your order is already shipped, we will do our best to resolve the issue.
4: How long does shipping take? We strive to dispatch your order quickly. Typically, your order will arrive within 5-8 days after payment. For any inquiries, contact us at hello@hykesbarefoot.com for timely updates.
5: What is the return procedure? For returns, please visit our return policy page for detailed instructions.
6: Cancellation timeframe Orders can be canceled within 15 minutes after placement. To cancel, contact us directly at hello@hykesbarefoot.com.
7: Is international shipping available? We ship to the United States, Canada, New Zealand, Australia, and Europe. For shipping to other countries, please send a request to info@hykesbarefoot.com.
8: What materials are used in your shoes? Our barefoot shoes are designed for comfort and performance, featuring:
- Upper Material: High-quality polyester for durability and comfort.
- Sole Material: Flexible organic rubber for excellent grip.
- Winter Shoes: The same robust organic rubber sole, with an inner lining of EVA and cotton wool for added warmth during cold seasons.
For any other questions, feel free to reach out at hello@hykesbarefoot.com, and we'll assist you promptly.
